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Vacancies

Head of Membership

The Role

IIGCC is looking for a Head of Membership to join at a crucial time in the organisation’s growth and development.

The role will primarily focus on developing and overseeing the implementation of a membership strategy to support continued high levels of member retention and new member recruitment. A strategic thinker with a laser-focus on member satisfaction, you will ensure our membership offering across all current and potential future membership categories is compelling and attractive.

The role will involve representing IIGCC, its strategy, workstreams, and various initiatives, in membership discussions with staff from current and potential members, up to C-suite level. You will therefore have a strong grasp of the breadth and depth of IIGCC’s work to be able to articulate and communicate its relevance and value to members of the investment community.

You will have line management responsibility for the Membership Manager, overseeing their work and all relevant processes to support best-practice account management.

Commercially minded, you will be able to identify current and potential members’ unique needs and highlight the relevant areas of IIGCC’s work in order to effectively communicate and develop our value proposition. You will work closely with the wider Communications, Development and Finance teams to ensure effective delivery of our overall membership strategy.

Main responsibilities

Membership retention and satisfaction

  • Develop a membership strategy that drives continued high levels of member retention with a constant focus on member satisfaction.
  • Track member engagement, satisfaction and recognition of value to develop our offering to members, increasing attractiveness of IIGCC membership.
  • Engage with members to understand feedback on the service they receive from IIGCC, either informally or more formally via consultations, etc. Share feedback with the wider organisation to support enhancement of our overall offering.
  • Ensure existing members understand the benefits of IIGCC’s membership proposition as our work develops and continues to evolve.
  • Develop strong relationships across the whole organisation to keep abreast of recent developments and ensure members are aware of all that IIGCC has to offer.
  • Report and provide ongoing feedback to senior management about existing member sentiment towards IIGCC’s work.
  • Provide guidance on action in relation to members with low engagement levels and investigate any perceived gaps in our offering.

Membership recruitment and income generation

  • Deliver membership growth in line with organisational strategy and agreed membership income targets.
  • Proactively seek opportunities to recruit members, promoting IIGCC through engagement with key organisations, industry partners and stakeholders to achieve the annual growth target.
  • Provide comprehensive information and guidance to prospective members via a range of communications channels.
  • Lead recruitment meetings with prospective members, bringing in other members of the team where necessary.
  • Track a pipeline of opportunities and build a plan for progressing each opportunity to deliver growth (both in terms of member numbers and income) and provide regular reports to senior management and the Board
  • Proactively seek and negotiate sponsorship opportunities for IIGCC members in relation to our flagship events, meetings and webinars to support membership income targets.
  • Regularly attend industry conferences to build relationships, make new connections, and raise awareness of IIGCC’s mission and activities, highlighting recent initiatives, resources and workstreams.
  • Develop structure for associate membership model that reflects diversity and nuance of the different type of organisations eligible for this membership category
  • Work with the Communications and Events team to raise awareness of IIGCC in areas where we have opportunities for growth.
  • Where possible, develop and implement new ideas for generating additional membership-related income.

Aid overall team effectiveness

  • Provide senior level support in engagements with new and existing members to understand feedback on the service they receive from IIGCC and explore opportunities for engagement. Share feedback with the wider organisation to support enhancement of our overall offering
  • Act as a key point of contact for the organisation, providing regular updates to senior management and wider team, on investor sentiment on industry developments and topical themes.
  • Develop and embed processes to support best-practice account management, including new member onboarding.
  • Oversee the Membership Manager’s work to deliver the membership strategy.
  • Work closely with the Communications team to better articulate the full benefits of membership and ensure that materials for members express this in an effective way that responds to members’ needs.

There will be a requirement to undertake some international travel and a possibility of out hours working during peak periods.

Skills and capabilities

Essential

  • Successful track record of business development and/or relationship management, preferably within the financial sector or other service-based industries.
  • Experience in or a passion for climate change or sustainability.
  • Exceptional written and oral communication skills: an empathetic listener and a confident speaker with excellent persuasion and influencing skills.
  • Comfortable building relationships with people at all levels of seniority
  • Professional, personable and customer focused.
  • Highly effective organisational skills and strong work ethic, with the ability to manage and prioritise a varied workload, working independently but alongside others.
  • Highly analytical with the ability to develop pipelines through strategic and targeted planning.
  • Experience with CRM systems and MS Office.
  • Fluency in English language.
  • Willingness to travel to Europe.

Desirable

  • At least one other European language (especially French, Dutch, German or a Scandinavian language).
  • Line management experience.

The full Head of Membership job description can be found here.

Why work at IIGCC?

People join IIGCC because they care deeply about making a difference in supporting our mission that brings the investment community together to make significant progress towards a net zero and climate resilient future by 2030. In return, IIGCC offers its employees a competitive salary with a wide range of benefits and supportive ways of working. You can find the full list of our benefits here.

Applications

Saxton Bampfylde Ltd is acting as an employment agency advisor to IIGCC on this appointment. If you would like to find out more information about the opportunity or how to apply, please email ellie.dugdale@saxbam.com.